We provide warmed, luxurious robes and spa slippers for all guests to change into
before receiving their services. If you are receiving a body treatment from our
esthetician, we offer disposable under garments for both men and women. For facials,
we provide each guest with a facial wrap, which fits securely around the chest.
Every precaution is taken to ensure that no guest is ever inappropriately
exposed. Although most spa services do not require guests to be fully
disrobed, your comfort is our top priority.
Elysian Fields Massage & Spa is designed to be a sanctuary from the outside world;
where every guest is encouraged to totally relax and disconnect from everyday life.
Outside noises such as cell phones and loud voices diminish this relaxation experience
for spa guests. Because of this, we require every guest to turn off cell phones and/or
pagers before entering the spa, and ask that you use appropriate speaking levels while
in the treatment areas and hallways of our spa. By doing this, all spa guests will be
able to fully enjoy the peace and quiet that our spa offers. We appreciate
your understanding and cooperation!
We are available to schedule appointments either by phone or via Facebook
during all hours of business on a "first come, first serve" basis. To schedule, we use a
credit/debit card or a gift card covering the full amount of the scheduled
service to hold the reservation.
***The only time this card is charged is if you fail to cancel during the cancellation
period or do not show up for your scheduled appointment time.***
We recommend scheduling 2-3 weeks in advance for regular services and
3-8 weeks in advance for packages, especially if a Saturday is needed.
*If you have any medical concerns or specific areas of pain/injury, please let us know at the
time of scheduling so that we may best accommodate your needs during your appointment.
By making a reservation, you acknowledge that you have disclosed all medical conditions that
would prevent you from receiving services, and agree to hold Elysian Fields Massage and Spa,
our owners, staff and vendors harmless from complications due to medical conditions
that you did not advise us of prior to service delivery.
We accept all major credit cards, bank debit cards, SpaWeek Gift Cards, Visa, MasterCard,
American Express, Discover and of course our Elysian Fields Massage & Spa Gift Cards
and Gift Certificates. We do not accept checks.
Please let us know if you have any preferences for your services. Our goal is to make
sure your experience is exceptional! Whether it be the amount of pressure during a
massage, the table temperature, or whether you want conversation or silence; all
of these factors can and will be adjusted to maximize your spa experience.
Please note that your scheduled appointment time is reserved "just for you!"
If you arrive late, you will be charged in full for your service, however, your
reserved time will still end as previously scheduled.
Please be considerate of other spa guests who arrive on-time, as well as our spa staff and
arrive 10-15 minutes ahead of your scheduled reservation time! Arriving early, allows
time for a leisurely check-in, a change of clothes and a few minutes
to relax before your spa experience begins!
*If you would like to use our free shower service prior to service delivery, please arrive
30 minutes prior to your reservation time, in order to allow yourself ample time to prepare
for your spa treatments. You may also indulge in shower services after
any spa service provided by our spa.
If you do need to cancel or reschedule your spa experience, we require you to do so at least
24 hours prior to your appointment. This is necessary in order to be courteous
to other spa guests who are waiting to schedule appointments,
as well as the professionals that provide your services.
If your services include snacks, please let us know if you have any food allergies or requests.
Our custom snacks consist of chocolate fondue, fresh strawberries and seasonal fruit,
assorted cheeses with crackers, all served with a chilled bottle of water.
Our gift cards never expire and can be purchased for any amount $30 or more.
They can be used for any product or service offered at the spa. If needed, gift
cards can be transferred to another individual other than whom it was
originally purchased for with notice given to the spa.
Gift cards are non-refundable purchases.
*Gift cards purchased before August 22, 2010 do have an expiration
date one year from the date of purchase.
If you are not satisfied with a product you purchased or change your mind for any reason,
we will exchange the product or refund your money, within 7 days, provided the product
is in re-sellable condition, (please note: opened skin care products cannot be returned).
After 7 days, unopened or unused products may be returned for spa credit only.
Elysian Fields Massage and Spa is a family-friendly spa, which provides services to both adults
and children; at times, simultaneously. We take your privacy and security very seriously.
Elysian Fields Massage & Spa operates strictly within all laws, rules and ethical guidelines
for operation of a day spa as prescribed by Kentucky State Law and Federal Law; any spa
guest who suggests that our staff do otherwise will be immediately reported without
further notice and will be permanently banned from receiving future spa services
of any kind. Multiple systems are in place to ensure our promise of privacy and
safety for all spa guests, regardless of age. Offenders will be promptly
reported to legal authorities.