Spa Etiquette

We are available to schedule appointments by phone during all hours of business on a "first come, first serve" basis. To schedule, we require a credit/debit card or a gift card covering the full amount of the scheduled service to hold the reservation. For any appointments over $150, including Couple's Massage, we are required to take a "half down," (pay half of the service fee the same day the appointment was scheduled and the second half the day of your appointment). We do not offer refunds for "half downs" or missed appointments, credit will be applied to your account. If you need to cancel, please give us 24 hours or more, for single service appointments and 48 hours or more, for packages or multiple services, such as Couple's Massage. 

*** The only time this card is charged is if you fail to cancel during the cancellation period or do not show up for your scheduled appointment time. ***

We recommend scheduling 2-3 weeks in advance for regular services and 3-6 weeks in advance for packages, especially if a Saturday is needed.

If you do need to cancel or reschedule your spa experience, we require you to do so at least 24 hours prior to your Appointment time for single service appointments, and 48 hours prior, for packages. If an appointment is cancelled after the allowed cancellation period, the full amount of the service fee will be charged. Missed appointment fees will not be refunded for any reason. If the appointment missed is being covered by a gift card then the gift card will be charged the full service fee for the missed appointment. If an appointment is missed, the service providers do not get paid for their time. Rescheduling after the cancellation period is allowed, so long as the previous service has been paid for. If the appointment missed is being covered by a gift card then the gift card will be charged for missed appointments and late notice cancellations.

If you have any medical concerns or specific areas of pain/injury, please let us know at the time of scheduling so that we may best accommodate your needs during your appointment. If you are pregnant or nursing, please let staff know before booking the appointment. All pregnant clients must be a minimum of 12 weeks to reserve a massage service.

*By making a reservation, you acknowledge that you have disclosed all medical conditions that would prevent you from receiving services, and agree to hold Elysian Fields Massage and Spa, our owners, staff and vendors harmless from complications due to medical conditions that you did not advise us of prior to service delivery.*

We do allow registered service animals, but pets and/or other animals are not allowed.

We accept bank debit cards, Visa, MasterCard, American Express, Discover and of course our Elysian Fields Massage & Spa Gift Cards and Gift Certificates. Please bring your gift card/certificate for payment.  We do not accept checks or SpaWeek Gift Cards.

Clients please note: If you are planning to pay with a gift card, the gift card MUST be brought with you to the service. If you do not have the physical gift card, then an alternative payment method must be used. Effective 8/28/2024.

Please note as of February 19th, 2024, we now include a 3% card processing fee.

Please let us know if you have any preferences for your services. Our goal is to make sure your experience is exceptional! Whether it be the amount of pressure during a massage, the table temperature, or whether you want conversation or silence; all of these factors can and will be adjusted to maximize your spa experience.

Elysian Fields Massage & Spa is designed to be a sanctuary from the outside world; where every guest is encouraged to totally relax and disconnect from everyday life.

Outside noises such as cell phones and loud voices diminish this relaxation experience for spa guests. Because of this, we require every guest to turn off cell phones and/or pagers before entering the spa, and ask that you use appropriate speaking levels while in the treatment areas and hallways of our spa. By doing this, all spa guests will be able to fully enjoy the peace and quiet that our spa offers. We appreciate your understanding and cooperation!

If your services include snacks, please let us know if you have any food allergies or requests. Our custom snacks consist of chocolate fondue, fresh strawberries and seasonal fruit, and assorted cheeses with crackers, all served with a chilled bottle of water.

If you are not satisfied with a product you purchased or change your mind for any reason, we will exchange the product or refund your money, within 7 days, provided the product is in re-sellable condition, (please note: opened skin care products cannot be returned). After 7 days, unopened or unused products may be returned for spa credit only.