Spa Etiquette

What to wear

We provide warmed, luxurious robes and spa slippers for all guests to change into

before receiving their services. If you are receiving a body treatment from our

esthetician, we offer disposable under garments for both men and women. For facials,

we provide each guest with a facial wrap, which fits securely around the chest.

Every precaution is taken to ensure that no guest is ever inappropriately

exposed. Although most spa services do not require guests to be fully

disrobed, your comfort is our top priority.

Cell Phone Policy

Elysian Fields Massage & Spa is designed to be a sanctuary from the outside world;

where every guest is encouraged to totally relax and disconnect from everyday life.


Outside noises such as cell phones and loud voices diminish this relaxation experience

for spa guests. Because of this, we require every guest to turn off cell phones and/or

pagers before entering the spa, and ask that you use appropriate speaking levels while

in the treatment areas and hallways of our spa. By doing this, all spa guests will be

able to fully enjoy the peace and quiet that our spa offers. We appreciate

your understanding and cooperation!

Scheduling

We are available to schedule appointments either by phone or via Facebook

during all hours of business on a "first come, first serve" basis. To schedule, we use a

credit/debit card or a gift card covering the full amount of the scheduled

service to hold the reservation.

***The only time this card is charged is if you fail to cancel during the cancellation

period or do not show up for your scheduled appointment time.***


We recommend scheduling 2-3 weeks in advance for regular services and

3-8 weeks in advance for packages, especially if a Saturday is needed.


*If you have any medical concerns or specific areas of pain/injury, please let us know at the

time of scheduling so that we may best accommodate your needs during your appointment.

By making a reservation, you acknowledge that you have disclosed all medical conditions that

would prevent you from receiving services, and agree to hold Elysian Fields Massage and Spa,

our owners, staff and vendors harmless from complications due to medical conditions

that you did not advise us of prior to service delivery.

Methods of Payment

We accept all major credit cards, bank debit cards, SpaWeek Gift Cards, Visa, MasterCard,

American Express, Discover and of course our Elysian Fields Massage & Spa Gift Cards

and Gift Certificates. We do not accept checks.

Communication

Please let us know if you have any preferences for your services. Our goal is to make

sure your experience is exceptional! Whether it be the amount of pressure during a

massage, the table temperature, or whether you want conversation or silence; all

of these factors can and will be adjusted to maximize your spa experience.

Arrival Time

Please note that your scheduled appointment time is reserved "just for you!"

If you arrive late, you will be charged in full for your service, however, your

reserved time will still end as previously scheduled.


 Please be considerate of other spa guests who arrive on-time, as well as our spa staff and

arrive 10-15 minutes ahead of your scheduled reservation time! Arriving early, allows

time for a leisurely check-in, a change of clothes and a few minutes

to relax before your spa experience begins! 


*If you would like to use our free shower service prior to service delivery, please arrive

30 minutes prior to your reservation time, in order to allow yourself ample time to prepare

for your spa treatments. You may also indulge in shower services after

any spa service provided by our spa.

Cancellation Policy

 If you do need to cancel or reschedule your spa experience, we require you to do so at least

24 hours prior to your appointment. This is necessary in order to be courteous

to other spa guests who are waiting to schedule appointments,

as well as the professionals that provide your services.

Snacks

If your services include snacks, please let us know if you have any food allergies or requests.

Our custom snacks consist of chocolate fondue, fresh strawberries and seasonal fruit,

assorted cheeses with crackers, all served with a chilled bottle of water.

Gift Cards

Our gift cards never expire and can be purchased for any amount $30 or more.

They can be used for any product or service offered at the spa. If needed, gift

cards can be transferred to another individual other than whom it was

originally purchased for with notice given to the spa.

Gift cards are non-refundable purchases.


*Gift cards purchased before August 22, 2010 do have an expiration

date one year from the date of purchase.

Refund Policy

If you are not satisfied with a product you purchased or change your mind for any reason,

we will exchange the product or refund your money, within 7 days, provided the product

is in re-sellable condition, (please note: opened skin care products cannot be returned).

After 7 days, unopened or unused products may be returned for spa credit only.

Right to refuse service

Elysian Fields Massage and Spa is a family-friendly spa, which provides services to both adults

and children; at times, simultaneously. We take your privacy and security very seriously.


Elysian Fields Massage & Spa operates strictly within all laws, rules and ethical guidelines

for operation of a day spa as prescribed by Kentucky State Law and Federal Law; any spa

guest who suggests that our staff do otherwise will be immediately reported without

further notice and will be permanently banned from receiving future spa services

of any kind. Multiple systems are in place to ensure our promise of privacy and

safety for all spa guests, regardless of age. Offenders will be promptly

reported to legal authorities.